Frequently Asked Questions (FAQs)

Most commonly asked questions and answers. If something you need to know isn’t covered below, send us a message

We provide a complete maintenance and care plan for your WordPress websites which includes WordPress Core, Plugins & Theme updates on a regular interval, 24/7 security monitoring, automatic daily backup on a cloud server, online chat, speed optimization, malware removal and more.

To start our services we need administrator username and password including cPanel or FTP login access.

We are very serious about the privacy of your personal details, WP login credentials, cPanel/FTP logins and other pieces of information you share with us. Learn more about this in our Terms & Conditions. So it is 100% safe to share your login credentials with us.

We will restore it from the backup and ensure your website will run smoothly like before.

Of course, you can purchase multiple plans if needed. Once you purchase any service plan from us, you will have a login details to access dashboard of the site. You can use same login credentials to purchase additional license for other websites.  

You can reach us at support@wptroop.com

WP Troop is a group of passionate WordPressers focused on providing top notch WordPress maintenance and support service. Our core members are 10+ years experienced Developers, Mentors and Top Rated Freelancers. So we can provide you top class services at reliable cost.

If you want to run your WordPress website smoothly on the latest version of WordPress, themes and plugins securely, WP Troop is the best option for you. 

We need these login credentials to restore the site if it gets down during regular updates. 

Our team member will contact you via email which you use during purchasing our service. So please be sure you are using proper and right email address while your start the desired plan for you.

No we do not fix the bugs/issues generated by any theme or plugin. However, we will provide you complete report and best approach to contact respective theme/plugin author.

Due to the month-to-month, cancel anytime nature of this agreement we maintain a policy of no refunds. Find more about our refund policy here.

Yes, of course. You can reach us with detail and submit contact form. Then we will reply you with further details as soon as possible.